Frequently Asked Questions
Straight answers — no spin.
Every answer here is written with the same logic we apply to the product: clear, sourced, and free of overpromising.
How much of my balance does the bot trade?
Launch activation uses an explicit allocation cap before trading starts. The default posture is capped deployment, not full-balance trading. The trading strategy is determined by your tier (Conservative = low-risk, Moderate = balanced, Multi-X = aggressive). You can pause the bot anytime in your dashboard or revoke the key at your exchange.
Why no free tier?
There is no open-ended free trading tier during launch because every activated account requires careful permission review, risk checks, and support coverage. Before paying, every visitor can review the methodology, governance status, risk profile, pricing, and non-live evaluation path.
Why paid from day one?
Because we're a small team. Every customer matters, and every customer gets our full attention. Paying from day one keeps the relationship honest: you pay for real research, we commit to delivering it. We don't want a business model that depends on a huge user base where nobody gets served properly.
Do you offer a trial?
No live-money trial period at this stage. The launch path starts with risk-fit review and non-live evaluation before activation. The digital service is delivered immediately on activation, which makes the usual refund-window arrangement legally and practically unsuitable. All three tiers have clear, published parameters — portfolio composition, stop-loss mechanics, and risk controls — so you can evaluate what you are buying before you buy it.
What payment methods do you accept?
During the private-launch window, the payment or activation path depends on what is actually active at the time of your request. If a local rail or a global crypto/card checkout rail is ready, it appears in the activation flow. If not, we complete verification and onboarding manually by email or WhatsApp until the ready rail is available.
What's your refund policy?
No refunds — the digital service is delivered at activation and fees are non-refundable. You can cancel at any time to stop future billing. EU and UK customers are asked at signup to explicitly waive the 14-day withdrawal right under CRD Art. 16(m). Card payments are subject to network rules and the issuer's chargeback rights; crypto payments are final on-chain confirmation.
How is this actually halal?
Four screening gates: (1) business-activity exclusion for riba, gambling, and haram industries; (2) financial-ratio screening where protocol data allows it; (3) spot-only trade execution — no leverage, no margin, no perpetuals, no futures; and (4) liquidity and concentration controls. The framework is AAOIFI-aligned, source-referenced, and does not replace a personal Shariah review.
What's the difference between the three tiers?
Conservative ($49 USD/month): 8-asset PoS universe (BTC/ETH/SOL/ADA/DOT/ATOM/XLM/XRP), $50M volume floor, −5% hard stop. Moderate ($69 USD/month): 12-coin curated halal universe, $20M volume floor, −7% hard stop. Multi-X ($99 USD/month): extended halal universe (12 curated mid/small-caps), staged partial-exit controls, $5M volume floor, −8% hard stop. The difference is in the technical parameters and risk appetite — every tier passes the same 4-gate AAOIFI-aligned screening.
Is Conservative less halal than Multi-X?
No. All three tiers run the exact same 4-gate AAOIFI Sharia screening. Every coin in every tier passes the same riba, gharar, maysir, and haram-sector checks. The same coins are excluded across all tiers. What changes between Conservative, Moderate, and Multi-X is the technology depth — how many signals are evaluated, how frequently the market is checked, how trades are sized, and how exits are structured. Conservative is not a watered-down version of Multi-X. It's the same AI engine, deliberately tuned for capital preservation.
Are the signals investment advice?
No. HalalCrypto describes a research system and operating tracks. We do not provide personal investment advice, nor individual Shariah, legal, or tax advice. You are responsible for assessing personal suitability before any decision. Crypto is a high-risk asset class and loss is always possible.
Do you guarantee profits or prevent losses?
No. There is no guaranteed return, guaranteed profit, guaranteed win rate, or guaranteed drawdown limit. Stop-losses can reduce defined trade risk, but crypto markets can gap, liquidity can thin, and execution can differ from simulated assumptions. Conservative is the right first choice for most customers because it uses the tightest brakes. Multi-X is only for customers who understand that wider swings are the price of pursuing asymmetric upside.
What happens to my assets if HalalCrypto shuts down?
Your assets stay on your own connected exchange account — we only place spot orders through a read+spot API key with no withdrawal permission. If we shut down, all bot orders stop; your holdings remain untouched and you keep direct access through Binance, Bybit, OKX, Coinbase, or Kraken.
Is this service compliant in my country?
HalalCrypto is a signal and research service, not a licensed investment advisor or broker. The legality of automated trading signal services varies by jurisdiction. We do not provide financial advice and do not hold any regulatory license. You are responsible for understanding the regulations applicable to you. We recommend consulting a local financial advisor or regulatory body if you are unsure.
What exchanges do you support?
Binance, Bybit, OKX, Coinbase, and Kraken are supported. Exchange selection happens during onboarding, and OKX requires its extra API passphrase.
How do I cancel?
Log into your dashboard, go to Account → Subscription, and click Cancel. Your subscription stops at the end of the current billing period. No cancellation fee, no retention flow, no phone call required.
How is your AI different from generic crypto bots?
Most bots are a single strategy running in a loop with no compliance layer. HalalCrypto runs six specialist AI agents that each handle one job: one reads the market (multiple signals every cycle, strategy varies by tier), one keeps your portfolio halal (daily re-screen), one sizes each trade intelligently (not random, not fixed — adaptive), one checks sanctions lists every night, one routes orders to the best available price, and one watches everything 24/7 and pauses if something looks wrong. Every agent is documented. Nothing is a black box.
What does 'multi-agent orchestration' actually mean?
It means instead of one bot doing everything, six specialist AI agents each handle one thing — and they're really good at that one thing. Think of it like a small expert team: a market analyst, a Sharia compliance officer, a risk manager, a compliance checker, a trader, and a 24/7 monitor. They pass information to each other before any trade is placed. If any one of them flags a problem, the trade stops. The result is a system that's more reliable, more transparent, and harder to fool than any single-strategy bot.
Is this the same AI technology that hedge funds use?
The underlying techniques — regime detection, Kelly-fractional sizing, multi-signal ensemble weighting, order flow analysis — are well-established in quantitative finance. Our Convex Framework v4 draws on Hannan-Wang adaptive weighting, which is used in institutional multi-strategy portfolios. What is different: we apply this infrastructure to halal-only spot markets, we make the methodology public, and we price it at a flat monthly subscription rather than 2-and-20. The math is institutional grade; the accessibility is retail.
Will the AI know if a coin becomes haram mid-trade?
Yes. The Halal Filter runs a full asset re-screen every day. If a coin in your portfolio is de-listed from the halal universe — due to a protocol change, new riba mechanics, or updated AAOIFI guidance — it is flagged for exit at the next rebalance cycle. The filter does not wait for manual review. Existing positions in de-listed assets are closed in the next execution window and are not replaced with the same asset.
Still have a question?
Reach out directly — we actually reply, because we're a small team and every message reaches us.