Refund Policy
HalalCrypto delivers a digital service immediately on activation. No trial period, no refund window — but no lock-in either. Cancel before your next billing date and you will not be charged again.
Subscription fees are not refundable. The Service is a digital research and signal-delivery product delivered to you immediately on activation. You may cancel at any time to prevent the next billing cycle; the current cycle's fees remain payable.
Under EU Consumer Rights Directive Art. 16(m) and UK Consumer Contracts Regulations reg. 37, you ordinarily have a 14-day right to withdraw from digital service contracts. Because HalalCrypto delivers the service immediately on activation, we will ask for your explicit consent to immediate service start at checkout before charging you — this is required to lawfully waive the withdrawal right. This consent gate is being implemented prior to broader paid rollout. Until it is live, EU and UK customers who wish to subscribe should contact [email protected] to arrange onboarding with appropriate consent documentation.
Card payments are handled by our payment processor (the Merchant of Record for your subscription). That processor operates under its own Terms of Service and the card-network rules. Where a card issuer or the processor enforces a refund or chargeback against our no-refund policy — in their sole discretion under applicable network rules — that outcome is governed by the processor's and issuer's rules, which supersede our policy. We cannot and do not guarantee that our no-refund position will prevail in every chargeback adjudication.
Payments made via our crypto payment processor are final once on-chain confirmation is reached. No reversal is possible by either party after that point. Where a refund is legally required, it is returned to the originating wallet address in the same asset, less on-chain gas, at the quantity paid. Exchange-rate risk between payment date and refund date is borne by the customer. Paying by crypto removes chargeback exposure and is the most final-settlement-certain option.
Never refundable: (a) subscription fees for the current billing cycle; (b) performance-share fees on the High-Risk Tier — these accrue on realised profit above a rolling high-watermark; (c) trading losses on your Exchange account — we never custody funds and trading results are yours; (d) payment-processor fees, on-chain gas, and FX costs.
Cancel from your account settings at any time. Cancellation stops all order submission within 60 seconds, disconnects our copy of your API key, and prevents the next billing cycle. It does not refund the current cycle and does not affect open positions on your Exchange account — those remain yours to manage.
Where the law of your jurisdiction grants you a mandatory right to a refund that cannot be waived by this policy (including but not limited to certain French, Turkish, or US-state consumer-protection provisions), that law controls. Non-derogable consumer rights are preserved regardless of what this policy says.
Before initiating a chargeback or arbitration, please email [email protected] with 'Refund' in the subject. We aim to respond within 24 hours. Unresolved matters after 5 business days may be escalated to [email protected], and then to arbitration under DIAC Rules 2022 (seat: DIFC) or your local non-derogable consumer dispute channel.
Email [email protected] with your account email and the billing date in question. Additional terms including jurisdiction-specific addenda will be published before broader paid rollout opens.